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15/10/2021 01:39:42 PM

FACTORS AFFECT EMOTIONAL INTELLIGENCE OF EMPLOYEES.

Self-awareness
Self-awareness is the capacity of understanding one’s own emotions, bearing in mind changes in emotions over time, and the management of emotions allows one to be successful at the workplace by using the obtained valuable information in a useful way (Ciarrochi, 2005). Thus self-awareness brings success in career and intrapersonal relationships (Tjan, 2012) and had a positive effect on job satisfaction (M. Pourkiani, 2016).

Self-regulation

Self-regulation which is the ability to control and redirect disruptive impulses and moods (DeWall et al, 2011). In this definition, self-regulation has been considered an active and responsive entity that helps a person adapt to a given situation (Baumeister et al., 2004). Thus the higher self-regulation, the higher job satisfaction. On the other hand, the two other components of self-regulation are standard commitment and monitoring (Baumeister et al., 2004). And at the workplace, this skill involves setting goals and monitoring progress toward their achievement demands. Thus employees with high goal orientation will attain high performance and also explained high job satisfaction (Heidemeier and Moser, 2019).

Self-Motivation

Motivation is the energy that pushes us to achieve the goal. A good leader knows how to motivate himself and his employees through an optimistic expectation to create internal job satisfaction. The higher the motivation score, the higher level of job satisfaction (Mong-Chien et al., 2012) and lack of motivation affects job satisfaction which  would bring a number of negative results such as absenteeism, less involvement, and commitment in the work, incomplete and poor concentration in work (Rajan, 2015)

Empathy

Empathy is an awareness of the feelings and emotions of other people which can be described as a cognitive and emotional attribute. Cognition is involved in acquiring and processing information for better understanding, whereas emotion is the sharing of the affect manifested in subjectively experienced feelings (Dal Santo et al., 2014). And at the workplace, an employee who able to transform empathic understanding into an empathic response will have a high job satisfaction level because he understands the difficult situations which the organization encounters.

Social skill

Social skills refer to the skills needed to interpret and manage social interactions (Goleman, 1998). Individuals with strong social skills also tend to experience positive social interactions to present favorable self-images, which is important at the relationship development stage (Riggio & Zimmerman, 1991). At the workplace, employees who have effective social skills could form relationships with people around them and be able to develop good relationships with customers, suppliers, thus leading to business success and satisfaction.

HUYNH LINH LAN

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